Problem Solving

This chapter contains problem solving procedures and how to seek further assistance. For more information, refer to the following.

Problem Solving Procedures

This section enables you to identify the steps to solve problems relating to the network functions of the machine. Use the following steps to identify and solve the problem. If the problem is not network related, refer to the User Guide for corrective action.

  1. Check that the machine has power and it is switched on.
  2. Check that the network cable is connected to the machine.
  3. Check that the network cable is connected to the workstation.
  4. Check that the correct print driver for the machine is selected at the workstation.
  5. Check that the software application being used to send print jobs is set up correctly.
  6. If one workstation is not printing, then re-install the print driver on the workstation.
  7. Call the local Fuji Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem.

Problems using an SMB Environment

This section explains what to do when a problem occurs while using SMB. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures to seek further assistance.

When the machine is not found from client computers

Cause Confirmation Method Action
The transport protocol is different between the client and the machine. When selecting [Searching as another computer] ([Start] > [Find] > [Computer]) on the client, the machine can be found. When opening the network computer to search for the machine, it cannot be found. Match the SMB transport protocol between the machine and each client.
Multiple master browsers exist. Same as the previous Confirmation Method When multiple clients are in the same workgroup, set the [Auto Master Mode] item in the SMB setting file [config.txt] to OFF, then switch the power off and on. (Only the System Administrator)
The network (subnet) is invalid. Same as the previous Confirmation Method Set up the machine and client computers in the same networks.
Host name search does not function correctly
(with TCP/IP).		 Use the PING command, and check that a response is returned when specifying the IP address of the machine, and that no response is returned when specifying the host name. Check the WINS 1st server, WINS 2nd server, and subnet mask items in the SMB setting file [config.txt], and also check the WINS, DNS, and LMHOST contents in the client. (Only the System Administrator)
The host name specified for the machine is already defined for a different machine. Check if the host name is duplicated in the SMB status information of the System Settings List. Take one of the following actions.
  1. Change the host name to a different name in the SMB setting file [Config.txt].
  2. Use CentreWare Internet Services to change the host name to a different name.
  3. Reset the machine settings to the initial values. (Only the System Administrator)

When printing fails

Cause Confirmation Method Action
The machine is processing a print request from another client (only non-spool mode). Check that the machine has a print job in progress. After the machine has processed the print request, send a print job or change the mode to the spool mode.
The number of sessions exceeds the maximum. Check that the machine is processing simultaneous requests (such as print request or status inquiry request) from multiple clients. Wait for a while, send a print request again. Alternatively, increase the [Maximum Sessions] in the SMB setting file [config.txt]. Then switch the power off and on. (Only the System Administrator)

When the document cannot be deleted from the printer window

Cause Confirmation Method Action
An attempt is made to delete all documents displayed in the printer window.
(Only the System Administrator)		 Check whether the attempt is made to delete the print job from the Printer menu in the printer window. Delete the print job from the Document menu in the printer window.
The document owner is invalid. Check whether the owner of the selected document matches the Windows log-in name. Use the owner name of the document to log in to Windows, then delete the document.

Problems using a UNIX Environment

This section explains what to do when a problem occurs while using UNIX. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures to seek further assistance.

When printing fails

Cause Confirmation Method Action
The IP address is not correct. Check whether the IP address of the machine is correct. Specify the correct IP address for the machine.
A network error occurs on the network between the client and the machine. Use the PING command to check the communication status. Check the error.
The printer entry setting is not correctly defined on the client. Check the printer entry setting on the client. Check the /etc/printcap file of the client or use the lpstat command to troubleshoot. Define the correct printer entry setting.
The system is in offline. Check if the online lamp is off. Exit the pause or the machine setting mode, and then check if the online lamp comes on.
The print data size sent in one print command exceeds the buffer memory size (in spool mode). Check the upper limit of the receiving data size, and then compare it with the size of print data to be sent as one job. <Action -1>
When the print data size exceeds the maximum receiving data size in one file, divide the file into files smaller than the maximum, then re-send the print request.
<Action -2>
When the print data size exceeds the maximum receiving data size in multiple files, reduce the number of files to be printed at one time.
A fault occurred during print processing. Check the LPD error message displayed on the control panel. Switch the machine off and on.
The specified transmission speed is different from the transmission speed of the network. Check whether the transmission speed is specified correctly. Specify the correct transmission speed.
The client and machine are in different rings connected via a bridge, and the source routing is in activated. Check whether the source routing is specified correctly. Activate the source routing.
The data format of the print job does not match the print environment of the client (print data sent from the client contains TBCP). - Specify PSASC as the printer name.
The data format of the print job does not match the print environment of the client (print data sent from the client is in the binary notation). - Set the logical printer name to PSBIN to print a binary file in the PostScript language.
Print paper is out. Check the paper refilling message on the control panel. Load the paper into the paper tray. When changing the paper size, specify the new size, if required.
The selected transport protocol does not match the client. Check the transport protocol selected from the control panel. Select the transport protocol matching the client.

When the required printing result is not obtained

Cause Confirmation Method Action
The specified print language is different from the print language of the print data. Check the specified print language and the print language of the print data. Specify a print language matching that of the print data.

Problems using a Windows Environment

This section explains what to do when a problem occurs while using Microsoft Windows OS. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures to seek further assistance.

When using Windows® XP/Windows Server® 2003

When printing fails

Cause Confirmation Method Action
The correct IP address is not specified. Check whether the IP address of the machine is correct. Specify the correct IP address for the machine.
When [Ipd spool] is set to memory, the size of print data sent in one print request exceeds the maximum size specified. Check the maximum receiving data size on the touch screen of the machine, and then compare it with the size of print data to be sent as one request. <Action -1>
When the print data size exceeds the maximum size in one file, divide the file into smaller files than the maximum receiving data size, then send the print request again.
<Action -2>
When the print data size exceeds the maximum size in multiple files, reduce the number of files to be printed at one time.
A fault occurred during print processing. Check the error message on the touch screen. Write down the error message, switch the machine on and off, and then retry printing. If the problem still exists, contact your Fuji Xerox Welcome Center.
The selected transport protocol does not conform with the client. Check the selected transport protocol on the touch screen. Select a transport protocol conforming with the client.
The print data format to be processed by the machine does not match the data format sent from the client. - Disable the output function of Ctrl-D.

When the required printing result is not obtained

Cause Confirmation Method Action
The specified print language is different from the print language of the print data. Check the specified print language and the print language of the print data. Specify a print language matching that of the print data.
The print driver that accompanies the machine is not being used (a third party print driver is being used). Check whether the print driver that accompanies the machine is selected. Select the print driver that accompanies the machine. If the print driver is not found, install and select it. If a third party print driver is used, you may have unexpected results.

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